Frequently Asked Questions

Will my treatment hurt?

Dr. Groves and Dr. Kelley consider that controlling pain is an essential part of their services to you.  There are many options available today for reducing or eliminating pain; the doctors will work with you to find the one that will keep you comfortable during your treatments.

How much will it cost?

Our patients have told us that what upsets them most about dental care is not knowing up front what their financial obligations will be.  Our pledge to you is that we will let you know in advance the costs of any and all treatments, so you can make decisions about what is appropriate and affordable for you.

How much does my insurance cover?

Because we want to give you the best possible dental treatment, we don’t decide what work you need based on what your insurance will pay.  We will try to let you know in advance how much your insurance will pay towards your dental treatment and how much will be your responsibility. 

What payment options do you provide?

You can pay for your dental treatments with cash, check or credit cards.  We also have some extended payment plans available through CareCredit. For more information or to apply go to www.carecredit.com.

As a courtesy, our office will submit to your insurance company the appropriate paperwork. You will be responsible for deductibles and co-payments not covered by your insurance.

At what age should my child first see the dentist?

Dr. Kelley likes to see children for their first dental visit around age three.  If you have a concern about your children’s dental health before they reach that age, please let us know.

What do I do if I have a dental emergency?

If you have an emergency, call our office number for instructions on how to reach us.  We’re on call 24 hours a day.

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50 Cedarfield Commons ~ Rochester, NY 14612 ~ Phone: 585.225.9114
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